While the global travel ban remains in place, all of our current holidays are on hold. If your holiday booking is affected by the COVID-19 situation, we will contact you directly.
Firstly we’d like to reassure you that Family Surf Co. is riding out the wave, and will do everything possible to make it smooth. The safety and welfare of our guests and partners is our highest priority.
Due to the unpredictable impacts of the Coronavirus, decisions about cancelling or changing your holiday may be no more than a few days before you are due to depart. We aim to make the process as smooth and simple as possible, and will contact you as soon as possible in the event that we are unable to provide your holiday as planned.
Currently we are dealing with all holidays booked up until 30 April. If the travel ban is extended, we shall then deal with all bookings up until 31 July 2020.
If you have any questions in the meantime, please don’t hesitate to contact us by email or phone. Apologies in advance if you experience any delays in us getting back to you. We are currently dealing with a high volume of enquiries and experiencing delays industry-wide.
We are closely following ABTA and Foreign & Commonwealth Office (FCO) to keep informed of the situation. We are in receipt of daily travel industry updates for each destination, and all of our suppliers will be welcoming guests as soon as it’s safe to do so. You can also find all the FCO advice for each destination at: gov.uk/foreign-travel-advice
We advise all of our guests to ensure that they have a travel insurance policy in place, and to check the status of this cover in the event of trip cancellation.
If you are currently worried about the timing of your holiday and would like to reschedule your booking to a later date, please get in touch. Unless a travel ban has been declared for the dates of your holiday, all amendments will be subject to airline and accommodation amendment fees if applicable.
We will ensure that your family holiday goes ahead as long as it’s safe and possible.
Until then stay safe and stay in touch for family surfing inspiration so you’re ready to go when the lockdown is over.
We set up Family Surf Co. to bring together a family surfing community, and in times like these, community is more important than ever. So, although there might be oceans between us, we’re still here for you. We look forward to hearing from you.